All products are custom or made to order and are final sale. No returns or exchanges are accepted for a change of mind, measurement or fit errors, color preference, natural wood variation, or project changes. Orders may not be canceled once design work, production scheduling, material ordering or allocation, or fabrication begins. A stop-work request does not automatically create a refund or release payment obligations. Native Rift may retain or deduct actual and reasonable costs and damages permitted by law; exceptions must be approved in writing. Report errors or visible shipping damage promptly with order details and photos, preferably within five days. Native Rift will evaluate the issue and choose a reasonable remedy under its warranty. Reasonable delays do not themselves create a right to cancel. Nonwaivable legal rights remain.